Audience
- Operators reviewing day-to-day calls
- Managers auditing call quality and outcomes
Prerequisites
- Workspace access to call logs
- At least one completed or in-progress call
- Agent configured with recording/transcript settings as needed
Call states you will see
- Ringing/queued: call initiated, not yet completed
- In progress: call is active
- Completed: call ended and final artifacts are available
- Failed: call did not complete successfully
Transcript and recording expectations
- Transcript generation may appear shortly after call completion (not always instant).
- Recording appears only if recording is enabled and capture succeeds.
- Post-call actions (SMS/email/webhook) may complete after the call row first appears.
Steps
- Open platform.voqo.ai/call_logs.
- Select the target call from the list.
- Confirm status and review:
- call summary
- transcript content
- recording link/playback (if enabled)
- post-call action results
Expected result
You can reliably determine whether a call completed and whether transcript/recording artifacts are available, delayed, or missing due to configuration/runtime issues.Troubleshooting
Transcript missing right after call
- Wait a few minutes and refresh the page.
- Confirm call status has moved to completed.
- Re-check agent configuration if transcripts are repeatedly missing.
Recording missing
- Confirm recording is enabled in Agent Advanced Settings.
- Verify the call completed successfully.
- If recording is still missing, capture call ID and escalate.
Call not visible in logs
- Confirm you are in the correct workspace.
- Refresh filters/search.
- Verify the call actually initiated from the expected agent/number.