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Audience

  • New users completing onboarding
  • Operators validating phone-forwarding setup

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Prerequisites

  • You have completed Quick Start.
  • You have one active agent and know its assigned number.
  • Your phone has active cellular service and stable signal.
  • You know your carrier and country setup path (AU or US).

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Choose your setup path

United States Setup

Carrier-specific instructions, validation checks, and failure recovery for US numbers.

Australia Setup

Carrier-specific instructions, validation checks, and fallback troubleshooting for AU numbers.

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What success looks like

  • Your forwarding setup returns a success/activation message from your network.
  • A test call is handled by your AI agent.
  • The call appears in Call Logs with a completed status.

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If setup fails

  1. Re-check carrier-specific code and agent number formatting.
  2. Re-run setup in a location with strong cellular signal.
  3. Use the fallback steps in your AU/US guide.
  4. Validate first-call outcome again before escalating.
If unresolved, contact support@voqo.ai and include workspace ID, phone carrier, device type, timestamp, and screenshot/error code.