Audience
- Workspace admins responsible for telephony setup
- Operators validating routing and test-call readiness
Prerequisites
- You have admin-level access in the target workspace.
- Your workspace has an active plan that supports number purchase.
- You know whether you need AU or US number provisioning.
Steps
1) Purchase a number
- Open platform.voqo.ai/numbers.
- Select Add Number.
- Choose country/region (AU or US where available).
- Confirm purchase and save.
- New number appears in your numbers list with active status.
2) Configure number routing
- Open the purchased number details.
- Assign the number to the target agent (or keep unassigned temporarily).
- Save any routing/label updates.
- Number shows correct assignment and configuration values.
3) Verify with test call
- Place a test call to the configured number.
- Confirm the target agent handles the call path.
- Check Call Logs for completed outcome.
- Test call is handled and visible in logs with expected artifacts.
Known constraints
- Availability and pricing can vary by country and provider inventory.
- Some operations require workspace admin/owner role.
- Additional purchased numbers may incur recurring charges by plan.
Troubleshooting
Cannot purchase number
- Confirm plan and billing status are active.
- Retry with another available number option.
- If inventory is unavailable, try again later or another region.
Number purchased but call routing fails
- Confirm number is assigned to the intended agent.
- Confirm agent is enabled and phone connection setup is complete.
- Re-run a test call after saving configuration.
Test call worked once but not consistently
- Check signal/network quality and agent availability.
- Verify no conflicting forwarding/routing setup is active.