Audience
- US-based users connecting forwarding for the first time
- Support/admin users validating failed connection attempts
Prerequisites
- Active Voqo workspace with an enabled agent
- Agent phone number copied from agent settings
- Mobile carrier account with call forwarding enabled
- Stable cellular signal during setup
Device and carrier checks before setup
- iPhone users: disable Live Voicemail before enabling forwarding.
- Dual-SIM users: use the intended SIM line for forwarding commands.
- If your carrier blocks forwarding by default, request forwarding activation first.
Table of Contents
Validation checks (run after any carrier setup)
- Your phone confirms forwarding was enabled.
- A test call from another number routes to your AI agent.
- The completed call appears in call logs.
AT&T
Use this guide to enable forwarding to your agent for AT&T numbers.T-Mobile
Use this guide to enable forwarding to your agent for T-Mobile numbers.Verizon
Use this guide to enable forwarding to your agent for Verizon numbers.Sprint
Use this guide to enable forwarding to your agent for Sprint numbers.Fallback troubleshooting (US)
Setup code accepted but calls still ring your phone
- Confirm forwarding was applied to the same SIM/line receiving calls.
- Disable and re-enable forwarding, then retest.
- Restart device and retry from a strong signal area.
Setup code rejected by network
- Confirm your carrier supports the forwarding command used.
- Check agent number formatting (country code and no extra characters).
- Contact carrier to confirm forwarding is enabled for your plan.
Agent answered but no completed call record appears
- Wait a few minutes for processing and refresh call logs.
- Confirm you are viewing the correct workspace and agent context.