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Audience

  • AU-based users completing call-forwarding setup
  • Support/admin users diagnosing connection failures

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Prerequisites

  • Active Voqo workspace with an enabled agent
  • Agent phone number copied from agent settings
  • Active mobile service with forwarding capability
  • Reliable signal while entering forwarding code

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Device and carrier checks before setup

  • iPhone: disable Live Voicemail before setup.
  • Dual-SIM: select the correct SIM line for forwarding.
  • Verify carrier account allows forwarding commands.

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Table of Contents

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Validation checks (run after setup)

  1. Your phone confirms forwarding activation.
  2. A test missed call routes to your AI agent.
  3. The call appears in call logs with expected status.
If any check fails, use the fallback troubleshooting section below.

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Telstra

Use this flow for Telstra numbers.
  1. Get your agent’s phone number from the agent settings page.
  2. Open the dial pad on your phone.
  3. Dial the following MMI code **004*<agent's phone number>*10# (i.e. **004*0878987876*10#)
  4. Press the call button.
  5. You should see a message saying that call forwarding is enabled.

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Optus, Vodafone, TPG, Boost Mobile, Woolworths Mobile

Use this flow for Optus, Vodafone, TPG, Boost Mobile, and Woolworths Mobile.
  1. Get your agent’s phone number from the agent settings page.
  2. Open the dial pad on your phone.
  3. Dial the following MMI code *004*<agent's phone number># (i.e. *004*0878987876#)
  4. Press the call button.
  5. You should see a message saying that call forwarding is enabled.

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Amaysim

You need to use the Amaysim app to set up call forwarding. You can activate this in the ‘Settings’ section of My amaysim or the amaysim app. All you will need to do is enter the number you want your calls to be forwarded to into the ‘Forward calls to’ box.

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Fallback troubleshooting (AU)

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Forwarding setup says successful but calls do not route

  • Re-check that the exact forwarding code was used for your carrier.
  • Confirm the agent number is correct and includes required area/country format.
  • Re-run setup and test again after device restart.

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Setup command fails or returns carrier error

  • Confirm your plan allows forwarding.
  • Retry from an area with stronger signal.
  • Contact carrier support to enable forwarding on your line.

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Calls route but logs/transcripts are missing

  • Wait a few minutes for processing and refresh call logs.
  • Confirm you are checking the correct workspace and agent.
If unresolved, contact support@voqo.ai and include workspace ID, carrier, device model, forwarding code used, and timestamp/timezone.